Use English in a cross-cultural environment

In our Telephoning English Seminar, you will learn how to communicate with international colleagues and clients on a daily basis.

EIE not only teaches you etiquette tips and language you should know, but also designs opportunities for participants to practice in set scenario situations.

Through the seminar you will learn how to conduct effective business communication over the telephone.

 

 

Course Outline

•Telephone manners and protocol
•Basic telephone vocabulary
•Calling out and answering the phone
•Directing a call
•Taking and leaving messages
•Clarity and understanding
•Leaving voicemail messages